FAQS

Do you have a store we can visit?
We are an online only store at this stage, this keeps our overheads low. We ship directly to you.

Do you have minimums?
For stock items, there are no minimums. For customised heat press items, there are also no minimums. For customised embroidered items there is a minimum of 4.

Can I order a sample?
We are unable to send out free samples, due to the amount of requests we receive, but a sample can be purchase and returned if it isn’t what you had in mind. Please see our Returns Policy for information about returning products.

Do you offer discounts for bulk purchases?
Please email sales@tridentapparelcom.au to discuss any bulk orders.

What is the turn around time for customised items?
The turn around time for custom items is currently 2-4 weeks. If you need something in a rush, please contact us at  sales@tridentapparel.com.au and we may be able to organise a priority run for you.

Can I see a sample of my customisation before proceeding?
For all customised orders we will email a mock up of what your garment will look like with the desired logos / numbers / names.  Any changes can be made at this time. If you have chosen embroidery for your customisation, you will be emailed a sample for approval before we proceed with your order.

How can I customise the garments with my logo or design?
Please look at our Adding A Custom Logo page for more information.

Can you do screen printing?
Yes we offer screen printing. Please contact us a sales@tridentapparel.com.au to discuss your screen printing requirements.

How much is shipping?
Please refer to our Shipping Page

Do I have to order online?
Please feel free to call us on 0487 593 707 or email us on sales@tridentapparel.com.au if you prefer not to order online.