RETURNS POLICY

Last updated April 05, 2020

We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Items that have been personalised (with embroidery etc) or that are custom made (sublimated polos etc) can not be returned as as we are unable to resell your branded garments.

RETURN PROCESS

To return an item, please email customer service at sales@tridentapparel.com.au to obtain a Return Merchandise Authorisation form. After receiving a RMA form, place the item securely in its original packaging and the return form provided, and mail your return to the following address:

Trident Apparel
Attn: Returns
PO Box 470  
Mooroolbark, Victoria 3138  
Australia  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS  

The following items cannot be returned or exchanged:

●  If the items are decorated (Embroidered etc) or custom made items  

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

●  A $10.00 restocking fee will be charged for all returns. 

●  Sale items are FINAL SALE and cannot be returned. 

QUESTIONS

If you have any questions concerning our return policy, please contact us at: 

sales@tridentapparel.com.au